For Kinesiology rates please contact the clinic.
Information For New Clients
We are a contracted provider through WorkSafeBC and we do provide physiotherapy services for work place injuries. If you have questions about booking with us for a workplace injury please call the clinic before your appointment for more information.
Our Rates
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We are part of the WorksafeBC provider network, please let us know ahead of time if you require treatment for a workplace injury.
We also offer virtual appointments for those who can’t arrive in person for an appointment due to illness, or if you simply prefer to access physiotherapy sessions from home!
IMPORTANT
Initial assessments are required for new injuries and will take an hour, however subsequent visits can be either an hour or half an hour. If you have any questions, please do not hesitate to contact us.
Parking
Hastings and Kaslo
Free 1-hour parking in front of the clinic on Hastings, as well as parking along Kaslo and nearby residential streets.
Paid underground parking is available, access to the underground is through the alley behind the building.
WHAT TO BRING
- Athletic Clothing: such as shorts and a T-shirt
- If you have a claim, please bring your claim number
- Care Card/ Personal Health Number
- Doctor’s referral
Direct Billing
If you have an ICBC claim, please bring:
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claim information
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doctors referral
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care card / personal health number.
To check your MSP premium assistance eligibility:
You are required to pay for your treatment when you come in for your appointment, however most individual health plans will reimburse you for all or part of your treatment.
We Offer Direct Billing
To direct bill your private health insurance plan, you must:
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fill out all the fields of the online intake form, including:
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your policy number, ID/certificate number
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your birth date
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primary insurance holder name and birth date
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bring a copy of your private insurance information with you in order for your first appointment to be direct billed.
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Your insurance will likely pay a large portion of your appointment, but you will still be required to pay the remainder at the time of your appointment.
Cancellation Policy
Cancellation Policy
Your appointment time is reserved just for you. Late cancellations and missed visits leave an unfillable gap in your physiotherapist’s schedule. To respect the time of our Physiotherapists and other patients, the clinic applies the following policy:
Cancellations with at least 24 hours’ notice: No charge.
Cancellations within 24 hours: The full appointment fee will be charged.
No-shows: The full appointment fee will be charged.
How We Help You Keep Your Appointments
We offer multiple complementary reminder options to help you manage your schedule (you can opt in to any or all of these online or by asking our reception team):
- Email reminders (48 hours, 30 minutes before)
- Text reminders (2 hours before) – You must opt in for this service
- Calendar sync options (Google Calendar, iCal)
Please note: it is your responsibility to be aware of and manage your own schedule. To cancel or reschedule: please contact us by phone or email ([email protected]) preferably during business hours and at least 24 hours in advance. Late cancellations and no-shows will be billed the full appointment fee.
To see your upcoming appointments access the online booking site here. If you are having trouble logging into your account give us a call.
Cancellation Policy
Your appointment time is reserved just for you. Late cancellations and missed visits leave an unfillable gap in your physiotherapist’s schedule. To respect the time of our Physiotherapists and other patients, the clinic applies the following policy:
Cancellations with at least 24 hours’ notice: No charge.
Cancellations within 24 hours: The full appointment fee will be charged.
No-shows: The full appointment fee will be charged.
How We Help You Keep Your Appointments
We offer multiple complementary reminder options to help you manage your schedule (you can opt in to any or all of these online or by asking our reception team):
- Email reminders (48 hours, 30 minutes before)
- Text reminders (2 hours before) – You must opt in for this service
- Calendar sync options (Google Calendar, iCal)
Please note: it is your responsibility to be aware of and manage your own schedule. To cancel or reschedule: please contact us by phone or email ([email protected]) preferably during business hours and at least 24 hours in advance. Late cancellations and no-shows will be billed the full appointment fee.
To see your upcoming appointments access the online booking site here. If you are having trouble logging into your account give us a call.
