For Kinesiology rates please contact the clinic.
Information For New Clients
We are a contracted provider through WorkSafeBC and we do provide physiotherapy services for work place injuries. If you have questions about booking with us for a workplace injury please call the clinic before your appointment for more information.
Our Rates
BOOK NOW
We are part of the WorksafeBC provider network, please let us know ahead of time if you require treatment for a workplace injury.
We also offer virtual appointments for those who can’t arrive in person for an appointment due to illness, or if you simply prefer to access physiotherapy sessions from home!
IMPORTANT
Initial assessments are required for new injuries and will take an hour, however subsequent visits can be either an hour or half an hour. If you have any questions, please do not hesitate to contact us.
Parking
Hastings and Kaslo
Free 1-hour parking in front of the clinic on Hastings, as well as parking along Kaslo and nearby residential streets.
Paid underground parking is available, access to the underground is through the alley behind the building.
WHAT TO BRING
- Athletic Clothing: such as shorts and a T-shirt
- If you have a claim, please bring your claim number
- Care Card/ Personal Health Number
- Doctor’s referral
Direct Billing
If you have an ICBC claim, please bring:
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claim information
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doctors referral
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care card / personal health number.
To check your MSP premium assistance eligibility:
You are required to pay for your treatment when you come in for your appointment, however most individual health plans will reimburse you for all or part of your treatment.
We Offer Direct Billing
To direct bill your private health insurance plan, you must:
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fill out all the fields of the online intake form, including:
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your policy number, ID/certificate number
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your birth date
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primary insurance holder name and birth date
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bring a copy of your private insurance information with you in order for your first appointment to be direct billed.
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Your insurance will likely pay a large portion of your appointment, but you will still be required to pay the remainder at the time of your appointment.
Cancellation Policy
“All of your appointments at Woodland Physiotherapy are one-on-one, which means that your appointment time has been reserved only for you.
Late cancellations mean there will be a space left in the practitioner’s schedule that cannot be filled by someone else on short notice.
It is important to us that we protect for our practitioner’s time and livelihood. Many of them are very busy and are unable to make last-minute changes. For this reason, we apply a cancellation policy for missed appointments, and those cancelled with less than 24 hours notice.
We ask all visitors to support our practitioners by respecting our cancellation policy:
All appointments may be cancelled up to 24 hours in advance with no penalty.
If the cancellation occurs within 24 hours, or if there is a no-show, the fee of the entire amount will be applied.
We provide all clients with extensive reminder options in their profile:
1. e-mail reminder two days before your appointment
2. text message (SMS) 2 hours before the appointment
3. e-mail 30 minutes before the appointment
4. e-mail notifications for new, cancelled and rescheduled appointments
It is your responsibility to opt in or out for marketing and reminder emails from our clinic. If you are unsure of your appointment time please give us a call ahead of time OR check your Jane booking account to double check your appointment time and date. There are calander sync options in your profile to apply your appointments to your iCal or Google Calendar to ensure your calendate is update with the correct date and time of each of your upciming appointments.
To see your upcoming appointmnets access the online booking site here: https://woodlandphysio.janeapp.com/login
If you are having trouble logging into your account give us a call.
